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Safe Shopping Guide

How do I secure my information?

• Use a different password for each site you visit.

• Do not explicitly store your passwords on your computers and phones.

• When using a public computer, uncheck the “remember password” option.

• Your passwords should be minimum 8 characters consisting of uppercase and lowercase letters and numbers.

• Share your personal information limitedly and carefully in social media environments.

• Change your password periodically.

How do I keep my devices safe?

• Protect your mobile phone with a biometric method such as PIN or fingerprint.

• Install the applications you have installed on your mobile phone from the official application repositories.

• Avoid installing software from sources you don't need or are not verified.

• Disable hotspot connections when you're done.

• Use a strong password, even if it is your home computer.

• Install software and security updates for your computer on time.

• Use the most current version of the web browser you are using.

• Keep up to date antivirus software on your computer.

• Make sure the network you are connecting to has the correct wifi connection.

• Change the predefined passwords used on the wireless network modems.

What do I need to know against fraudulent posts?

• By using Belka group name and logo; Never respond to e-mails and SMS requesting your personal information, credit card and account information and passwords.

• Do not respect the advertisements, announcements and various promises made for fraudulent purposes by creating the impression of Belka group or through fake websites and social media accounts.

• Belka group does not require a password in any transaction by phone or e-mail. Do not share your password and password with anyone.

• Suspect any e-mail that promises an unrealistic deal, demands immediate action, includes attachments or links, or requests personal information.

• Do not open and respond to connections from people you do not know.

If you think you have encountered fraudulent posts, you can send an e-mail to

How do I recognize fake emails and websites?

• Real email

It will not ask for personal data in an email, such as your password, credit card or bank number.

Our emails never contain attachments. If you get an attached message, don't open it.

• Fake e-mail

Fake emails usually ask you to reply with confidential information.

Fake emails can contain attachments that ask you to open and upload.

Fake emails often use threatening language that prompts you to take action immediately.

• Fake websites

Pay attention to fraudulent sites created with Belkagroups name, logo or contents.

A few examples;




If you think you have come across fake e-mail or website, you can send e-mail to

What can I do to ensure transaction security?

• Make sure the connection is via secure connection https: //.

• Be sure to access our website at

• Use 3D Secure when making payments.

• Always download the applications you want to install on your mobile phones from official application stores (such as Google Play, App Store).

Report Fraud

If you think you have encountered fraudulent website, e-mail, sms, etc. fraudulent posts, you can let us know